At lovelycraft, we are committed to safeguarding your privacy and protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data to ensure a safe and transparent experience with our services.

Important: Your privacy is our priority. We will never sell, rent, or share your personal information with third parties.

1. Information We Collect

We gather personal information when you interact with us—whether by making a purchase, creating an account, or contacting customer support. The types of information we may collect include:

Identity & Contact Information: Your name, email address, shipping and billing addresses, order history, customer service interactions, and product preferences.

Transaction Information: Payment details, including the name on your payment method, card type, and partial card number used.

Technical Information: Information such as your IP address, browser type, operating system, device details, and location when you visit our website.

Marketing Preferences: Your preferences on receiving promotional content or offers from us.

2. Information You Provide

You may voluntarily provide us with personal information when you make a purchase, sign up for an account, or share feedback. This could include your name, email, shipping and billing addresses, purchase history, and any content like reviews, photos, or comments you share.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To personalize our communications and promotions based on your preferences.
• To process and manage your orders efficiently.
• To provide you with helpful customer support during and after your purchase.
• To update or modify your information with your consent when necessary.

4. Cookies, Web Logs, Web Beacons & Google Analytics

We use cookies and services like Google Analytics to enhance your experience on our website. Cookies help us remember your preferences, such as language and currency, and allow us to track items in your shopping cart. Google Analytics allows us to analyze how visitors interact with our site and improve its functionality.

You can opt-out of Google Analytics by using the browser plugin available here: https://tools.google.com/dlpage/gaoptout.

5. Email & Text Messaging

By providing your phone number or email address, you may receive updates and alerts regarding our products and promotions via text or email. We typically send no more than four messages per month, and this service is free of charge. If you prefer not to receive these updates, simply contact us at [email protected].

6. Sharing Your Information

We respect your privacy and do not sell or rent your information. However, we may share your data with:

• Payment processors, banks, and shipping providers to complete your transactions.
• Service providers like Google Ads and website hosts to help us manage our platform.
• Tax authorities for invoicing purposes.
• Law enforcement or legal authorities when required by law.

7. Protecting Your Information

We use strong security measures to protect your personal data. All sensitive payment information is encrypted with SSL technology and processed securely through PayPal. While no system is entirely immune to threats, we continually improve our security measures to safeguard your data.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain your account, or fulfill legal obligations. We may also keep your data for fraud prevention or legal purposes even after you close your account.

9. Withdrawing Consent

You have the right to withdraw consent for processing your personal data at any time. Please note that withdrawing consent may affect your access to certain products or services. To review, update, or delete your personal information, contact us at [email protected].

10. Accessing & Modifying Your Information

You have the right to request access to the personal information we hold, correct any inaccuracies, or request that we block or delete your data. In some cases, we may require you to verify your identity before making these changes.

To request updates or deletions of your personal information, simply email us at [email protected].

11. Privacy Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page and communicated via email if necessary. Please check this page regularly to stay informed about how we protect your privacy.